Every call.
Every hour.
Every language.

Famaash answers in under thirty seconds, in English, Spanish, and Arabic, twenty-four hours a day. Attorney-reviewed retainer delivered mid-call. The signature comes back before the caller hangs up.

Book a Discovery Call → See the methodology
The four intake capabilities

What an intake function looks like
when it is built for plaintiff PI.

# Capability What it does SLA
01 24/7 AI Intake First-ring AI answer with UPL-safe scripts attorney-reviewed before launch. No voicemail. No after-hours forwarding. The phone never rings into a void. <30 secFirst-ring answer
02 Multilingual Native fluency in English, Spanish, and Arabic, twenty-four hours a day. Not translation. Not script reading. Real native operators with regional accents matched to your market. 3No degradation
03 Mid-Call E-Sign Attorney-reviewed retainer delivered via SMS while the caller is still on the line. Signed before the caller hangs up. The conversion happens in the call, not after. <4 hrsQualified to signed
04 Human Take-Over Watch every call from your Command Center in real time. Take over the moment it matters. Microphone live in one click. Your senior intake voice is one button away on every call. 1 clickMic live
The industry problem

The industry average response time
to a web form lead is forty-two hours.

By the time most firms call back, the lead has signed with a competitor.

42hrs
Industry web-form response average
22sec
Famaash anchor PI client average answer
21×
Higher conversion at sub-five-minute response
UPL safety architecture

Built around ABA Op. 512.
Not retrofitted to it.

UPL is the line that closes a PI firm. We engineered the intake around it from the first call we ever took. Every guard below is contract language, not a vendor promise.

Guard What it does Cadence
Script review Every intake script reviewed and signed off by licensed PI counsel before deployment. Updated when statute or rule changes. Per-jurisdiction
Boundary detection Phrases that approach unauthorized practice flagged in real time during the call. Operator routed to attorney handoff before the line is crossed. Real-time
Disclosure language "I am not an attorney" disclosed at the start of every call. Audit trail captured per call. Recording retained for the contractually required window. Mandatory
Indemnification Famaash carries unauthorized practice of law indemnification in every legal MSA. The clause is § 7. The cap is named. The carrier is named. Codified

Zero UPL incidents since the day we started.

Multilingual coverage

Three languages.
One call quality bar.

PI is local. The caller hears their own voice on the other end of the line, or they hang up. We staff for it.

01

English

24/7 native intake

Native English speakers, US-based, PI-certified. Regional accents matched to your market when the volume justifies it.

02

Español

Intake nativo, las 24 horas

Native Spanish speakers, regional accents matched to market. Mexican, Caribbean, and South American dialects supported on rotation.

03

‫العربية‬

‫الاستقبال على مدار الساعة‬

Native Arabic speakers, regional dialects supported. Levantine, Egyptian, and Gulf variants staffed across the time zones.

The methodology

Audit. Activate.
Review every quarter.

From signed MSA to a live multilingual intake function in thirty days, with a quarterly cadence that does not let the system drift.

I
Days 01 – 14

Audit

  • Script audit against current intake recordings
  • Baseline answer-time and abandon-rate captured
  • UPL review with your malpractice carrier
  • Conversion model rebuilt with your historical data
II
Days 15 – 30

Activation

  • Numbers ported. Routing tested across hours and languages
  • AI live with the attorney-reviewed scripts
  • Mid-call e-sign templates loaded per matter type
  • Final attorney sign-off before public traffic flips on
III
Day 31 onward

Quarterly cadence

  • Live call monitoring from the Command Center
  • Per-call sentiment and intake score reviewed weekly
  • Retainer conversion review with the partner team
  • Script and language coverage updated per market shifts
Anchor engagement note

From forty-two-hour response
to twenty-two-second answer.

Most firms send their after-hours calls to voicemail. The result is the same every Monday morning: an inbox of four-day-old leads, a partner triaging which to call back first, and the Friday-night caller who has already retained someone else by the time anyone reaches them.

The first thing we look for in an intake audit is not a technology problem. It is a language one. In most plaintiff PI markets, a meaningful share of inbound voicemails are in Spanish, and the firm does not have a Spanish-speaking intake operator. A voicemail system that perfectly records calls the firm cannot convert is the most expensive line item in the practice.

We turn on the AI in Spanish first, two weeks before English. Retainer templates are reviewed by outside PI counsel in every language we deploy. We pay for a second carrier review of the disclosure language. By the day the AI goes live, the firm is capturing the calls it would have missed the previous quarter.

Within ninety days, intake answers in under thirty seconds, in three languages, twenty-four hours a day. The partner who used to run intake on Monday mornings reviews the dashboard on Friday afternoons. Retainer conversion rates land at the highest the firm has seen since it opened.

The intake audit

Hear what your firm sounds like
at 8pm on a Tuesday.

Three minutes. Four questions. An NDA, then we map your current intake against industry benchmarks. You leave with a printable report.

Calculate my revenue leak → See our methodology
3 Minutes 4 Questions No Commitment