HIPAA-compliant AI intake, multi-state phone routing, EHR integration, and a sub-22-minute referral response across every location. The bottleneck most groups cannot see, fixed first.
In a multi-site group, sixty percent of inbound referrals are commonly lost to slow response. The median time from a referring physician sending a patient over to the practice calling that patient back can sit above twelve hours. By the time the call goes out, the patient has often booked elsewhere.
The bottleneck is rarely the intake stack. It is usually routing, which call centre owns which referral, what gets escalated, and how Spanish-speaking referrals are handled at the network edge.
Famaash maps the referral path end-to-end before changing a single tool. The audit alone closes most of the leak.
AI intake on the front, multi-site routing logic in the middle, EHR integration at the back, and a referring-physician feedback loop that compounds.
HIPAA-compliant voice and chat intake, multilingual coverage, insurance pre-screen, and warm handoff into your scheduling system.
Per-location phone routing, after-hours overflow, Spanish-speaking pickup, and escalation to clinical staff when a referral is time-sensitive.
Bi-directional integration with Epic, Athena, eClinicalWorks, and major specialty EHRs. Referrals land where your staff already work.
Status updates back to the referring physician within 24 hours of the visit, plus quarterly referrer scorecards.
A four-question audit benchmarked against the Famaash anchor engagement. Numbers in your inbox the same day.